Privacy policy

Drug & Alcohol Rehab London & UK | Free, Impartial, Expert Addiction Rehab & Treatment Advice

Free 0800 170 7000
London Local 020 7965 7365
Birmingham Local 0121 277 4441
[email protected]

01. Important introduction to our privacy policy

This Privacy Policy explains how we, Which Rehab Ltd collect, use, share, and store your information when you visit, use or contact us through our website whichrehab.co.uk (and any mobile app of ours that links to this policy) (the “Site”).

When you use the Site, you are agreeing to our rules and policies, including this Privacy Policy and Terms of Use, and you consent to our collecting, processing and storing your information as described below. You must not access or use the Site if you do not agree with our Privacy Policy. When you contact us through this Site, you tick a box to confirm that you’ve read and accept this policy.

Which Rehab is a trading name of Which Rehab Ltd, a company registered in England with company number 15120462, and having its registered office at 1st Floor Offices, 335 Summer Lane, Birmingham, United Kingdom, B19 3QG. For the purposes of the data protection laws governing us in the UK, we are considered to be the “data controller”, meaning we manage and control the information you provide to us.

You confirm you are over 18 years of age when using this Site. We do not knowingly collect (or knowingly allow any third party to collect) personal information from persons under the age of 18. If we become aware that personal information has been collected from a person under the age of 18, we will delete this information and terminate the person’s account as quickly as possible. If you believe that we may have personal information from or about a child under the age of 18, please contact us using the contact information below.

02. Data that we collect

We may collect information from you during your use of the Site, including your name, e-mail address, company name and phone number, along with any other information you choose to provide or allow us to access when you do certain things, such as completing our online contact form, or email, call, or otherwise contact us.

03. Cookies

When you use the Site, we may use persistent and session cookies and other similar technologies to: (a) analyse your use of the Site, and/or (b) customise the Site to your preferences.

We may also use other Internet technologies, such as web beacons or pixel tags and other similar technologies, to deliver or communicate with cookies and analyse your use of the Site. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting your browser’s help page. If you choose to decline cookies, please note that you may not be able to sign in, customize, or use some features of the Site. By using our Site with your browser set to accept cookies you are consenting to our use of cookies in the manner described above and in our Cookie Policy.

04. How your data is used, and why

We may use the information we receive from and about you for the following purposes:

To provide our services to you;
To process and respond to your inquiries, or to contact you;
To send you information about us;
To notify you about new features of the Site or our services, special events, or products, services, and special offers;
To keep the Site safe and secure and address any security issues;
To generate and review reports and data about our visitors and Site usage patterns;
To improve the content and features of the Site;
To safeguard our and others’ rights or property;
To investigate, prevent, or take action regarding illegal activities, involving potential threats to the physical safety of a person, prevention of fraud, and violations of our Terms of Use; and
To administer and troubleshoot the Site.

05. How your data is shared with third parties

We don’t sell or share any personal information about you with third parties, except as provided in this Privacy Policy. We may share your information in the following circumstances:

To assist in providing the Site and our services;
To provide you with services or products that you have requested;

With companies that perform services on our behalf (including both third parties and our affiliates), such as content providers, providers of technical infrastructure (such as servers) or engineering or other support, technical services and features developers, research and analytical companies, and e-mail service providers;
When we believe in good faith that such sharing is permitted by law or is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of this Privacy Policy or the Terms of Use;
In order to respond to the claims of violation of the rights of third parties and/or to protect the rights, property, and safety of us, our employees, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations whether instigated by us or provided by us in response to their enquiries;
As we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user information may be among the transferred assets;

We may share your information in any other circumstances where we have your consent or are otherwise permitted to share it by law.

06. Data storage and retention

Data subject to this policy is stored within Europe.

We keep your information and store it safely as long as you are using the Site or involved in any commercial relationship with us. We will delete it within a short period following the expiry of any relationship, or at any time if you request us to.

07. Protection of your data

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, the internet and the Site are not 100% secure so we cannot assure you that personal information we collect or store will never be disclosed in a manner that is inconsistent with this Privacy Policy

08. Your rights to access, amend and delete your data

(a) The right to update your information: If any data is inaccurate you can contact us to correct it.

(b) The right to access your data: You can ask us, if you live in Europe, to provide a copy of the data we hold on you and we have strict time limits by law to respond to you. There is no charge for this service, please contact us to arrange.

(c) The right to be “forgotten”: This means that if you ask us to delete all your information, we need to do that. Although, we are allowed to keep some of the information for security purposes in case we ever need to help the police with any criminal investigations, for example.

09. Third party links and services

The Site may contain links to third-party websites, including social media services. Your use of these features may result in the collection, processing or sharing of information about you by a third party, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked to the Services. We do not endorse or make any representations about third-party websites or services. The personal information you choose to provide to or that is collected by these third parties is not covered by our Privacy Policy. We strongly encourage you to read such third parties’ privacy statements.

10. Amendments to this Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Site or services, or advances in technology. Please check this page periodically for changes.

Save for urgent changes (such as those required by law) we will post such a notice on our website prior to the changes becoming effective. Please review the changes carefully. Your continued use of the Site following the posting of changes to this policy will mean you consent to and accept those changes. If you do not consent to such changes, you can ask for your data to be deleted.

11. Contact our Data Protection Officer

If you have any questions about this Privacy Policy, you can contact our Data Protection Officer by emailing [email protected], or by writing to us at our registered office address.

12. Complaints

We take data protection very seriously. If you have concerns or complaints please address these to our data protection officer (see above).

If you are not happy with how we handle any complaint, you are able to raise a complaint at any time to your country’s national data protection authority, for example if you live in the UK, this would be the Information Commissioner’s Office.

Which Rehab is a trading name of Which Rehab Ltd.

Company number: 15120462.

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Our Locations

Which Rehab Birmingham, UK Addiction Psychotherapy & Counselling
Drug & Alcohol Rehab Birmingham,
334 Summer Ln,
Birmingham, B19 3RG.

Which Rehab London, UK
Drug & Alcohol Rehab London,
3 St Augustine Court, Mornington Road,
London, E11 3BQ.